Turning a Product Recall into an Opportunity to Strengthen Customer Loyalty

May 13, 2016

You never plan on having a recall, and you probably don’t have a plan for handling one.  Unfortunately, recalls are occurring with increasing frequency, and we at DataWorks see them affecting companies of all sizes.  Rapid growth, communication hiccups, and a momentary lapse in oversight can adversely affect any product today.  When a recall does […]


February 23, 2016

In 2002, Theo Epstein was hired by the Boston Red Sox and began using statistics to develop more meaningful metrics for evaluating baseball players. Billy Beane, general manager of the Oakland Athletics, was doing the same thing in California. The next year, Michael Lewis published his bestselling book ‘Moneyball’, which revealed how the A’s, Red […]