About

"We are committed to our client needs and will provide the very best in customer service and support through our VIP standard. Value from our products and services, Integrity of the data you entrust to us, and Performance and dependability in every service we provide. These are the principals we live by. You can depend on it."

The DataWorks team includes customer service representatives, data entry, mailing, and fulfillment personnel, programmers and project managers. All of our groups work closely together to find and implement the best program or solution for each customer.

Who We Are

DataWorks has been helping organizations collect, manage, and use their information more effectively for more than 20 years.

We started in 1989 to help companies move their critical business information from paper files and simple spreadsheets into true relational databases. As businesses gained access to new tools and growing amounts of information about their practices, customers, and markets, we added complementary services such as data entry, fulfillment, and phone support. We continue to help our customers make the most of each new opportunity to expand their reach and make thoughtful, data-driven business decisions.

What We Do

DataWorks helps large and small organizations in any industry collect, manage, distribute, and analyze their information.

Whether you have a simple direct mail or promotional campaign or a complex set of integrated marketing programs, our project managers can lend valuable expertise and find solutions to unique challenges at any stage of your project. We can:

  • Advise you on how to plan and structure your project in the most cost-effective manner.
  • Help you avoid operational pitfalls that can drive up costs during implementation.
  • Provide data entry, fulfillment, kit assembly, or call center services to help you get the actual work done.
  • Develop easy-to-understand reports to help you evaluate the effectiveness of your programs and make continuous improvements.
  • Integrate and tailor any of our services to meet your individual project goals.

Why DataWorks?

We take time to gain in-depth knowledge of our customers, anticipate their needs and help them find the best ways to achieve their goals.

We provide special value to our customers through our:

  • Experience & Expertise: We have been helping customers like you manage their information for over 20 years.
  • Insight: Our skilled data experts can help you use your business information to fuel your growth and guide your decisions.
  • Quality: We carefully document each project we handle in a detailed work order and use quality control procedures to ensure that the work is done correctly, completely, and according to our customers specifications.
  • Attention to Detail: We excel at projects that require special instructions, exceptions, and custom packages.
  • Comfort: Our helpful, friendly, trained staff make every project a positive experience.
  • Flexibility: We adapt easily to changes in customer direction or project specifications. Our goal is to provide you with the support you need to stay focused on the big picture and achieve your project goals.

President

James G. Peterson is the owner and President of DataWorks International. James works with every member of the DataWorks team to ensure that a foundation of high-end customer service continues to be a hallmark of the company through its growth. He instills his vision of hard work and integrity into every aspect of the work process, from initial customer contact through the completion of large programs. James is primarily responsible for business development and works directly with our staff and clients on all new projects and database development. James received his Bachelors from Brigham Young University in 1999 and earned his MBA from Georgetown University. James has over 20 years of experience in Information Technology Management and Strategic Design.

Founders

Sheila and Jeffrey M. O'Connell founded DataWorks nearly 20 years ago and established a company which remains dedicated to the very best in high-end customer service and support. Before founding DataWorks in 1988, Sheila held positions in industry including programmer, technical services representative, database team leader, and director of data processing. She graduated from Brown University in 1978 and completed her M.S. degree in Mathematics and Computer Science at Florida State University in 1983. Jeff graduated from Brown University in 1977 and received his Ph.D. from Florida State University in 1985. Before joining DataWorks in 1989, he was an assistant professor at Davidson College and Lafayette College. Although they have stepped away from day-to-day operations, they continue to stay close to DataWorks and remain deeply interested in the success of our clients.